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  Family and business do not always mix. Sad and unfortunate, but true. Such is the case with brothers John Harvey Kellogg and Will Keith “W.K.” Kellogg – the men behind [...]

  One of the biggest challenges we entrepreneurs face is knowledge transfer. Our expertise is buried not only in our heads, but also in a combination of old files, journals, unbounded notes, [...]

Background Many service-based small businesses often overlook the value of their intellectual property. A business process provides the sequential steps necessary to produce a certain result. [...]

Have you ever tried to document your company’s key operational processes? Did you find the experience to be daunting or a waste of time? If you answered “yes” to both of these [...]

There’s no doubt about it – the primary asset of most service-based businesses is their knowledge. That knowledge or “secret sauce” can be captured, financially leveraged and [...]

At the heart of every successful business is their core product or service. The manner in which you make your product or deliver your service to your customers is what makes your company uniquely [...]