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  Design thinking is a 5-stage framework for creative problem solving and its all the rage in many leading universities and enterprises: Empathize –> Define the Problem –>  [...]

  In 1974, Chinese farmers unknowingly discovered what’s described as the “most important archeological finds of the 20th century.” In an attempt to dig a well, they unearthed a [...]

  “If a picture is worth a thousand words, then a video is worth a thousand pictures.” A videographer once told me this.  At the time, I chalked it up as being part of his sales pitch. I’ve [...]

  My poor plant! As you can see in the After shot above, it’s clearly dying. After four years of care, despite my best efforts, I couldn’t rescue it. But then something happened… Letting Go [...]

I absolutely could not let 2018 end without telling you about my new (and highly anticipated) book! It’s called Behind the Facade: How to Structure Company Operations for Sustainable [...]

  Small business is serious business. Some people assume that small is indicative of the revenue potential of a business. This could not be further from the truth. In general, small, at [...]

  We have a new category of blog posts: The Listen & Learn series! This series is all about providing you with an audio tool for listening to practical tips on business infrastructure [...]

  I haven’t blogged in a couple of months and for good reason. I’ve been working on a business book that, as my mentor and business coach describes, is my “life’s work.” The manuscript is [...]

  More money, more problems. To be more precise…more growth, more problems. Chronic inconsistencies in customer support and product or service delivery are never a good thing.  Left uncheck, [...]

  “I feel so bad Alicia. Now that my contract ended, I have all of this free time on my hands and I don’t know what to do with it.” That’s what a dear friend recently shared with me as we [...]