A service delivery process describes how you provide goods and services to your customers. It affects how customers and vendors experience your business. At Equilibria, we refer to this as a Service Delivery Blueprint and it represents one of the seven elements of our KasennuTM business infrastructure model.
This case study highlights a real-life small mortgage company’s journey in documenting their service delivery process in order to manage their growth, retain their best clients, and ensure a consistent and high quality customer experience. Don’t forget to contact us to schedule a free consultation to learn how to apply this to your business.