An operations manual includes standards and procedures for performing certain tasks in your company. It ensures that work is done consistently with the same results regardless of who performs a task. At Equilibria, we refer to this as a Business Process Manual and of the seven elements that represent our KasennuTM business infrastructure model, it is the most critical.
This case study highlights a real-life small law firm’s growth and the steps taken to meticulously document and flowchart its operational processes as a tool for managing growth, ensuring quality control, and monitoring employee performance. Don’t forget to contact us to schedule a free consultation to learn how to apply this to your business.