116: Developing a Framework to Scale Your Idea with Alicia Butler Pierre
When Alicia Butler Pierre started Equilibria, she provided a hodgepodge of various services. A friend challenged her to figure out how to streamline and package her services. This gave birth…
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115: Scaling from Zero to 100,000+ Active Customers with Tom Kulzer
When Tom Kulzer took on a side job during college selling wireless modems, he realized he needed an efficient way to follow up with potential customers. So he developed an…
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114: Validating Software Product Ideas with Ronan Walsh
Digital technology is great for streamlining various back-office operations. With it being in abundance, validating ideas to offer software as a service (SaaS) is critical. Yet, Ronan Walsh warns, “Many…
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113: Educating Students During a Pandemic with Rachna Nath
COVID-19 leveled the playing field of veteran and neophyte teachers alike. The sudden pivot to remote instruction forced technology adoption at a record pace. But the steep learning curve hasn’t…
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112: Planning & Conducting Remote Events with Kimberly Fennell
When Kimberly Fennell graduated from college, she had trouble finding a full-time job. A chance reading of Entrepreneur magazine sparked the idea to start a business support company. 17 years…
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111: Leading Data-Driven Improvements with Christine Yeager
Being amicable doesn’t mean you can’t get the job done. And Christine Yeager is living proof. She’s quickly moved up the ranks at one of the world’s most recognized brands…
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110: Outsourcing Content Creation with Nigel Washington
Content is the currency of choice in the Digital Age. You must have a system for consistently producing and distributing it. And not just any content, but content that attracts…
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109: Boosting Customer Experience in Contact Centres with Marianne Rutz
Providing excellent customer support is just as important as the goods and services you offer. Effective communication is vital to creating a positive customer experience. Despite your team’s technical acumen,…
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108: Improving I.T. Project Delivery with Joseph Garfield
Joseph Garfield knows what it means to work his way up from the bottom. His entrée into technology started as an I.T. help desk operator. Over time, he advanced from…
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107: Leveling Up Health Data Security with Susan Blais
“Know your workflows!” Sage advice from Susan Blais as she described her experience in choosing the best technologies to optimize her sales and client engagement processes. As a Long-Term Care…
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