019: Who Said Operations Isn’t Sexy?

Look at any generic small business conference or workshop and the likelihood that a discussion on operations will be included is infinitesimally small.  Oftentimes fast-growing companies looking for help in scaling their businesses find that the lion’s share of resources for processes and systems are reserved for manufacturing companies or larger enterprises.  In this episode, Alicia has a frank one-on-one conversation to unpack the reasons why many small business event organizers attribute this lack of inclusion to “operations not being sexy.”  Alicia also introduces her new book as a way of addressing this oversight.  Her book is also a how-to guide for ambitious entrepreneurs serious about investing the time and effort to create a business infrastructure for maximum expansion impact.