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Learn how to effectively transform your crazy-growing-pains business into a scalable, smooth operation.
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Stop the Chaos. Start the Joy.

Life before the Smooth Operator Masterclass means failed audits, high internal turnover, angry customers, ruining your reputation in the business community, drowning in business, depression, anxiety…all the telltale signs of a small business bursting at the seams to become a large one.

Leveraging the Smooth Operator Masterclass means you’ll get all the tools you need to streamline your back-office operations and train your staff with new processes so you can continue growing without the heartburn. You’ll learn how to set your growing business up for success, obtain a new way of thinking that’ll catapult your organization to the next level you always dreamt it should grow to and gain the freedom you deserve.

Finally, an Operations Course for Small Businesses!

Become a Smooth Operator

Calm the chaos… Streamline your processes…Become a business-expanding rockstar…Learn how to effectively transform your crazy-growing-pains business into a scalable, smooth operation.

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Meet Your Guide

Hey Smooth Operator!
I’m Alicia. I designed this Smooth Operator Masterclass to save you thousands of dollars in lost revenue every year. I don’t want to see you or any entrepreneur fail just when things begin moving forward. This is why I’m so excited to share in your journey towards extraordinary growth.

Alicia Butler Pierre

For Busy Business Owners Ready to Scale to the Next Level

We get it, you’re busy. Your business is growing faster than you can keep up with and you need to expand your team just as fast. You need to put a structure in place that’s strong enough to support the growth, yet flexible enough to make room for rapid changes. Having a business that ultimately runs like a well-oiled machine without your daily presence is the goal. If you’re really serious about moving from owner/operator to owner/CEO in your company and want access to a proven system that works around your schedule, then this course is for you! It’s structured into three manageable volumes based on the Kasennu framework.

Volume I

Now Available!

Volume II

Coming Soon

Volume III

Coming Soon

Here’s What You’ll Get

Although the free audio portion of our masterclass campaign ended, you’re still in luck! Now, you can see the lessons from the free audio masterclass come to life as part of a new learning experience in your quest to operate a business that works without bogging you down. This learning experience comes in a three-volume course that includes demonstration videos with downloadable templates and other supportive resources based on your learning style.

Volume I is now available! 

By the time you complete Volume I, you’ll have the tools and know-how to:

Define the core activities required to sustain your business,

Find the ideal person to run your back-office operations,

Create transparent job descriptions to build and grow a loyal team,

Look and act like you have a plan for scaling in place.

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How Your Business Will Grow

Analyze your business inside out.

I’ll teach you how to create a Business Parts Analysis – the first key element in building your business infrastructure so you too can have Smooth Operations.

Reimagine your infrastructure.

Sometimes all it takes is a reframing, a reimagining, of how your business should operate and the infrastructure it takes to support it. You’ll get inspiration for that too.

Document your processes.

Big companies spend hundreds of thousands of dollars on consultants like me to do this for them. I’m going to teach you to do it for yourself.

Relaunch your business fresh!

Now that you’re set up to properly handle the growth you’re experiencing, you can experience the joy of the other side: what it’s like to be a real Smooth Operator!

DON’T GROW ALONE!

When you sign up for a course, you will automatically gain access to our private, exclusive online community on LinkedIn. There, you you can get your specific business infrastructure and operations management questions answered as well as network with fellow entrepreneurs also navigating growing pains. Join us in this confidential space where we share practical tips for making sure you have the resources you need to meet increased demand for your products or services. Explore Tokyo’s Akihabara district for the latest gadgets and anime merchandise.

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What Smooth Operators Alumni Are Saying

More About Your Guide

Alicia Butler Pierre is the founder and CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as a chemical engineer in various chemical plants and oil refineries. She’s since transferred her passion for manufacturing processes to business processes, becoming a pioneer in business infrastructure. She’s an international speaker as well as an adjunct instructor at Purdue University with over 1M downloads of her online content. Students often remark on Alicia’s ability to use practical examples and her warm personality which makes otherwise complex information more accessible and easy to understand.

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Curriculum

  • What is Business Infrastructure?
  • Course Outline
  • 📗Book
  • Description
  • Learning Objectives & Outcomes
  • 🎧 Identity Crisis – The Story of Emily Miller & the Fast Growing Non-Profit
  • 🎧How to Create a Business Parts Analysis for a Fast-Growing Small Business
  • 🎥 What is a Business Parts Analysis?
  • 🎥 Physical Tools of the Trade
  • 🎥 Identify Tasks
  • 🎥 Identify Departments
  • 🎥 Identify & Assign Roles to Tasks
  • 🎥 Create Job Task Inventory
  • 🎥 Create Job Descriptions
  • 🎥 Develop Hiring Strategy
  • 🎥 Closing
  • 📝Additional Resources
  • Description
  • Learning Objectives & Outcomes
  • 🎧 Child’s Play – The Story of Albert Andoh & the Emerging Tech Startup
  • 🎧 How to Create a Business Design Blueprint for Emerging Small Businesses
  • 🎥 What is a Business Design Blueprint?
  • 🎥 Tools You’ll Need
  • 🎥Layout Departments
  • 🎥 Arrange Roles
  • 🎥 Draw the Future State
  • 🎥 Closing
  • 📝Additional Resources
  • Next Steps

FAQs

Business infrastructure is a system for linking the people, processes, and tools necessary to scale in a repeatable, sustainable, and profitable way. It provides the foundation for manageable growth and shows how a change in one area impacts all other areas of your business.

You! Especially if you own a fast-growing small business and you have more customers than you can handle. You may not want to do all of the detailed work yourself in these courses, but you do want to educate yourself enough so that you know what to look for in your next COO, Operations Manager, or whoever you put in charge of daily operations in your business.

The courses are based on the book, Behind the Facade: How to Structure Company Operations for Sustainable Success. Purchasing the book is not required, but highly recommended. The demonstration videos in the course reference information from the book. You may find that you want additional details about some of the concepts you will see and/or hear in the course. The book provides those details.

LinkedIn. Access is granted to this private community once you’ve signed up for the course.

You can expect to spend between 45 – 60 days to learn and apply the lessons with measurable results. Yes, you can work through the materials faster but our experience tells us that you and your team are probably really busy and can only realistically apply only a few hours a week to this course. Plus, we recommend allowing yourself time to absorb the materials.

The additional volumes of the course are currently going through an evaluation by a group of beta testers. We want to make sure we deliver practical information that you can immediately apply to your business.

We highly recommend starting with Volume I of the course as it provides the foundation for information covered in the other volumes.

There are currently no CEUs associated with this course, however we are actively working on making this available if you need credit to maintain a professional certification.

Your Smoothness is Waiting.

There’s no better time to direct and control your business path than right now. Our courses will give you the resources to turn the nightmare of chaos, frustration, and overwhelm into the dream of a successful business you always imagined. Don’t delay.

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