Listen & Learn

Business Process Design & Improvement, Listen & Learn

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How to Grow Revenue with Top-Notch Customer Service

Marianne Rutz, Europe’s leading contact centre expert, is all too familiar with the ups and downs of entrepreneurship. Her customer service career and consulting…

Listen & Learn, Business Process Design & Improvement, Business Infrastructure, Company Profiles & Case Studies

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Folajimi Adeyefa

Tips for Starting, Growing, and Scaling an e-Commerce Business

When all seems hopeless and numbers look bad, Curt Anderson tells us on the Business Infrastructure podcast how he grew his e-Commerce business by…

Business Infrastructure, Listen & Learn

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Promise Okezie

The Secrets to Being a Sterling COO

Operations are the core of any business and the Chief Operations Officer orchestrates and sets the pace for operations and growth in an organization.…

Listen & Learn, Technological Process Tools

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Promise Okezie

4 Ways to Boost Your Online Visibility with Active Campaign

High-performing businesses are structured to maximize a hundred percent visibility. This is indeed a necessity to thrive in today’s business world. Did you know…

Business Process Design & Improvement, Technological Process Tools, Listen & Learn

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Promise Okezie

How Six Sigma Can Improve Your Small Business’ Operations

Small businesses are under just as much pressure as large enterprises to improve quality, reduce errors in their operations and achieve profitability within a…

Organizational & Job Design, Technological Process Tools, Listen & Learn

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Promise Okezie

A Short Guide to HR Process Automation for Small Businesses

People are unarguably one of the greatest assets of any organization. It’s no wonder, then, that Human Resources are at the center of every…

Business Infrastructure, Listen & Learn

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Promise Okezie

Why Your Small Business Needs a COO to Manage Operations

The Chief Operating Officer’s (COO) role is supremely important as Operations are the engine of any organization. Good operations ensure that your customers’ experience with…

Technological Process Tools, Listen & Learn, Business Process Design & Improvement

Article by

Promise Okezie

Benjamin Shapiro Shares How His Team Streamlines their Operations with Monday.com

Technological advancement has brought about various digital technologies that help streamline the operations of different marketing workflows and processes. Knowing the tool that best…

Technological Process Tools, Listen & Learn

Article by

Promise Okezie

How Stephanie Espy Gives Exposure to STEM Careers for Girls via Online Events

STEM is an acronym for science, technology engineering, and mathematics and refers to any other subjects that fall under these disciplines. Building a STEM-based…