Posts by Folajimi Adeyefa

Business Process Design & Improvement, Business Infrastructure

Article by

How to Build and Scale a Call Center

SYNERGY. It’s really about how a person is treated, how you break bread with them, and how you onboard them and give them the…

Business Process Design & Improvement, Organizational & Job Design

Article by

Folajimi Adeyefa

The Power of Storytelling

Liz Bloomfield, the Executive Director of Ripple Effect Images, a nonprofit committed to elevating local solutions to global challenges and amplifying the voices of…

Business Process Design & Improvement, Business Infrastructure

Article by

Folajimi Adeyefa

How to Grow an Auto Body Shop with Digital Marketing

Never take advice from someone who has nothing to lose by giving it. Words to live by from a serial entrepreneur, investor, business coach,…

Listen & Learn, Business Process Design & Improvement

Article by

Folajimi Adeyefa

How to Grow Revenue with Top-Notch Customer Service

Marianne Rutz, Europe’s leading contact centre expert, is all too familiar with the ups and downs of entrepreneurship. Her customer service career and consulting…