Business Infrastructure – What It Is and Why Every Company Needs It

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At Equilibria, we define business infrastructure as the combination of a company’s design and the documented processes and tools that support that design.

A stable business infrastructure ensures the proper coordination of all human resources, processes and other operational tools necessary to ensure manageable, profitable growth.  This is especially important during unexpected growth spurts.  Further, business infrastructure provides businesses with:

  • a solid foundation,
  • a replicable platform,
  • a model and a formula that makes each time you do something easier than the time before,
  • consistency in your delivery of customer value, and
  • economies of scale.

This is definitely a time when size DOES NOT matter!

Every company regardless of size, industry and maturity needs business infrastructure as it answers the following questions:

  1. What needs to be done?
  2. Who’s supposed to do it?
  3. How do we do what needs to be done?
  4. What is the contingency plan just in case things don’t go accordingly?
  5. How do we profitably replicate our business model?

Being able to articulate your business in a way that makes sense assures not only your customers but also your staff that you know what you are doing and that you have an organized and efficient way of doing it.  This translates into positive customer experiences resulting in increased sales.  And increased sales triggers the need for more employees, larger/additional offices, and/or franchising opportunities.

Although every business’ growth looks different, the necessary elements to ensure sustainable, manageable growth are always the same as illustrated in the downloadable diagram below.

Visit the next seven posts, preferably in the order listed, where you can learn how to implement each of the seven elements necessary to build small business infrastructure:

  1. Job Task Analysis: defines what needs to be done and who will do it
  2. Organizational Design: defines the management and reporting structure
  3. Electronic Records Management: defines how information is stored digitally
  4. Paper Records Management: defines how information is stored physically
  5. Work Space Planning: defines how workspace is functionally configured
  6. Service Delivery Process: defines how your core operations work
  7. Operations Manual: defines how to perform, measure and improve key processes

Click on the video below for a demonstration of how these 7 elements come together to form small business infrastructure:

How has a defined business infrastructure helped stabilize your business?  Leave a comment below.

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13 thoughts on “Business Infrastructure – What It Is and Why Every Company Needs It

  1. Too often communication breakdowns are the undoing of a company, both small business and global enterprises. One hiccup in the chain can ripple backwards and throw everything of course. A strong business infrastructure helps keep things moving forward no matter what.

  2. Pingback: Small Business Job Task Analysis

  3. no comments regarding this, i need a favour from you the subject business infrastructure management is a new syllabus to the entire davanagere university so i need a materials regaring this subject you can contact me to this number 9972652501 pls……………………….!

  4. Pingback: Save Your Business during Audits with Compliant Recordkeeping

  5. Pingback: Creating Small Business Infrastructure for Manageable Growth

  6. Pingback: How to Create a Service Delivery Process

  7. Pingback: How to Create a Small Business Operations Manual

  8. Pingback: That's Not My Job! 3 Reasons Why Job Titles Matter in Small Businesses

  9. Hello! I could have sworn I’ve been to this blog before but
    after browsing through some of the post I realized it’s new to me.
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  10. Pingback: Creating Business Infrastructure to Manage Unpredictable Growth | Equilibria's Blog

  11. Pingback: Creating Business Infrastructure to Manage Unpredictable Growth

  12. Pingback: Business Infrastructure - Organize & Streamline Back Office Operations

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